Privacy Policy

01 Introduction

Leo Smart Solution provides information about smart home automation products and related solutions. We respect your privacy and aim to handle personal information responsibly.

By using our website, you acknowledge that you have read this policy. Where consent is required by applicable law, we will request it separately. If you do not agree with our practices, please discontinue using the relevant website features.

02 Information We Collect

Depending on how you interact with our website, we may collect:

• Contact information: Your name, phone number, email address and other details you provide when contacting us.
• Order information: Products ordered, quantities, order history, billing details and delivery address, where applicable.
• Customer communications: Messages, product enquiries, feedback and information you voluntarily send to us.
• Technical information: IP address, browser type, device information, operating system, referring pages and website activity, where collected through server logs or tools.
• Cookies and usage data: Preferences, session information and interactions with our website, subject to your browser settings and applicable consent requirements.

Please do not submit passwords, payment card security codes or other sensitive information through general contact forms.

03 How We Use Your Information

We may use information we collect to:

• Respond to enquiries and provide customer support.
• Process, confirm, deliver and manage orders.
• Provide product details, warranty support and after-sales service.
• Improve our website, product information and shopping experience.
• Maintain website security and help prevent fraud or misuse.
• Maintain business records and meet applicable legal obligations.
• Send promotional communications where permitted and, when required, with your consent.

We do not state that every listed activity is currently performed. Our actual use of information depends on the features and services you use.

04 Orders, Delivery and Payments

If you place an order, we may use your contact, order and delivery details to confirm the purchase, arrange shipment, communicate delivery updates and handle returns or customer service requests.

Payment options may vary. If a third-party payment provider is used, your payment information may be processed by that provider under its own privacy policy and security practices. We do not claim to store full payment card details unless our actual systems support and require that activity.

Delivery companies or fulfilment partners may receive the information needed to deliver your order, where applicable.

05 Cookies and Tracking Technologies

Cookies are small files stored on your device. Our website or integrated services may use cookies and similar technologies to:

• Keep essential website features working.
• Remember settings or shopping preferences.
• Understand website performance and visitor activity.
• Measure marketing performance, where such tools are enabled.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Where legally required, non-essential cookies or tracking technologies will be used only after the appropriate consent.

06 When We Share Information

We do not sell personal information as a business practice. We may disclose relevant information in limited circumstances, including:

• Service providers: Website hosting, technical support, analytics, payment processing and delivery services where used.
• Business operations: Employees or authorised representatives who need information to perform their duties.
• Legal requirements: Where disclosure is required by law, a valid legal process or a competent authority.
• Business changes: In connection with a merger, restructuring or transfer of business, subject to applicable law.

Where appropriate, we take reasonable steps to ensure service providers handle information consistently with their responsibilities and applicable privacy requirements.

07 Data Security

We aim to protect personal information through reasonable administrative, technical and organisational safeguards appropriate to the nature of the information we handle.

No website, online transmission or electronic storage method can be guaranteed completely secure. We therefore cannot promise absolute security. Please contact us if you suspect that your information has been misused in connection with our website.

08 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping, dispute resolution and legal compliance.

Retention periods depend on the type of information, why it was collected and any applicable legal requirements. When information is no longer needed, we aim to securely delete it or anonymise it, where appropriate and technically feasible.

09 Your Privacy Rights and Choices

Depending on applicable law, you may have the right to request access to your personal information, correct inaccurate details, request deletion, object to certain processing or withdraw consent where processing relies on consent.

You can also:

• Ask us to update your contact or delivery information.
• Unsubscribe from marketing emails using the available link.
• Manage cookies through your browser or consent settings.
• Contact us with questions about how your information is used.

To make a request, use the contact details below. We may need to verify your identity before responding. Some requests may be limited by legal obligations or other applicable exceptions.

10 Third-Party Websites and Services

Our website may contain links to external websites, social media platforms or third-party services. Those services operate under their own privacy policies and terms.

We are not responsible for the privacy, security or content practices of independent third-party websites. We recommend reviewing their policies before sharing personal information.

11 Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action where necessary.

12 Changes to This Privacy Policy

We may update this policy when our practices, website features or legal requirements change. The revised version will be published on this page with an updated effective date when appropriate.

We encourage you to review this page periodically to stay informed about our privacy practices.

13 Contact Leo Smart Solution

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us using the verified business contact details published on our website.